Data storage and processing locations
The parent company we use to provide email marketing services to our customers stores data in a US-based data center. In addition, they use multiple data processing locations including USA, Australia and Germany. They also use Fastly as an external content delivery network, which is used for content caching. Fastly’s locations are available here: https://www.fastly.com/network-map.
They have a suite of security guidelines with supporting procedures, which have been aligned with the ISO 27001 standard. Their security documentation is frequently reviewed and updated to reflect changes to our processes made in response to newly identified threats, as well as their commitment to continuous improvement. They use the NIST Cyber Security Framework to measure our ability to identify, protect, detect, respond and recover from security events.
Awareness and training
All of their staff and contractors go through a vetting process where they are subject to background checks and confidentiality agreements. They provide an ongoing program of security awareness training designed to keep all members of staff informed and vigilant of security risks. This includes regular assessment of comprehension to measure the program’s effectiveness.
They only use state-of-the-art data centers and cloud providers. Their data centers are monitored 24×7 for all aspects of operational security and performance. They are also equipped with state-of-the-art security such as biometrics, sensors for intrusion detection, keycards, and around-the-clock interior and exterior surveillance.
In addition, access is limited to authorized data center personnel; no one can enter the production area without prior clearance and an appropriate escort. Every data center employee undergoes background security checks.
What do Market 2 All do?
Market 2 All collects information that personally identifies you (“personal information”) in some circumstances. For example, when you apply for our services or our customers provide your personal information to us so that we can help them communicate with you by email. The types of personal information we collect include:
- contact details;
- identification information;
- information submitted in forms; and
- payment details and inquiry/complaint details.
We also collect personal information about your interactions and transactions with us, including any through monitoring and recording any contact we have with you by telephone, email or online for purposes including security, dispute resolution and training. We collect personal information directly from you as well as from third parties including public sources, our related companies, information service providers and the parties with whom we exchange information as described here.
Through our parent email marketing company, we also store and manage information on behalf of our customers so they can manage their email campaigns. This includes information about our customers’ subscribers such as:
- email addresses;
- emails received;
- links accessed (we sometimes track this for customers through our software); and
- other details entered by customers into our systems.
We collect, use and disclose your personal information to provide, administer, improve and personalize our products and services, maintain and update our records, manage our relationship with you and our customers and deal with your inquiries and concerns. We may also collect, use and disclose your personal information in connection with suspected fraud, misconduct and unlawful activity.
If you are our customer, your personal information is used to create your personal access to our email marketing product, and to contact you in the course of using this product. Financial information that is collected is used to verify, identity and to bill either you or your company for products and services, as applicable. Demographic and profile data collected by Market 2 All may be used to tailor this website or any requested email communications, and to display information that is more relevant to you. Market 2 All also compiles demographic and product use information, but in the aggregate only, and may make that aggregate information publicly available. Under no circumstances will Market 2 All make any personal information about an individual user available publicly in this manner.
Your email address is used to only send you information that you have requested. As part of your use of our email marketing software, Market 2 All allows you to elect to receive, or not receive, certain information from Market 2 All. Market 2 All adheres strictly to permission-based email policy. Except as mentioned above, Market 2 All will not send you unsolicited email information, commercial offers or advertisements.
Market 2 All will not sell, rent, or loan our contact lists or our customer’s contact lists (including customer data) to any outside firms not involved in the provision of Market 2 All services, nor will Market 2 All use customer contact lists for our own marketing purposes. All emails that you have requested will have an option to unsubscribe. Unsubscribe requests are fulfilled within minutes and no further communications will be sent to users who have stated that they do not wish to receive the specified information.
We may not be able to do the things described above without your personal information.
Market 2 All will not use or disclose your personal information without your consent, except:
- where required or authorized by law;
- to implement the terms of any agreement we have with you;
- to assist the lawful investigation of a law enforcement authority;
- to protect the rights, property or personal safety of another Market 2 All customer, any member of the public or Market 2 All;
- the assets and operations of the business are transferred to another party as a going concern; or
We may exchange your personal information with our related bodies corporate, your representatives and with our service providers that assist us with archival, auditing, accounting, customer contact, legal, business consulting, banking, payment, delivery, data processing, data analysis, information broking, research, investigation, website or technology services. Third parties to whom we disclose personal information may be located in Canada, Australia, the United States of America and other countries.
Subscriber Lists, Campaign Content and Campaign Reports
Communications from the Site
Special Offers and Updates
We send all new users a welcoming email to verify their new account and confirm their password and username. Established users will occasionally receive information on products, services, special deals, via an email newsletter. Out of respect for the privacy of our users, customers can unsubscribe via the unsubscribe mechanism at the bottom of each email.
If a user wishes to subscribe to our newsletter, we ask for contact information such as name and email address. Out of respect for the privacy of our users, customers can unsubscribe via the unsubscribe mechanism at the bottom of each email.
On rare occasions it is necessary to send out a strictly service-related announcement. For instance, if our service is temporarily suspended for maintenance we might send users an email. Generally, users may not opt-out of these communications, though they can deactivate their account. However, these communications are not promotional in nature.
We communicate with users on a regular basis to provide requested services and in regards to issues relating to their account we reply via email or phone, in accordance with the user’s wishes.
Website Usage Information
We use your IP address to help diagnose problems with our server, and to administer our website. We do not link your IP address which accesses our website to any personal information. We use tracking information to determine which areas our site users visit based on traffic to those areas. Market 2 All does not track what individual users read, but rather how often each page is visited. This helps us maintain a superior and informative website for you.
In providing email campaign services for our customers, we may link cookies and IP addresses with records of emails received and links accessed to help our customers monitor the effectiveness of their email campaigns and manage their relationships with subscribers.
Our website may contains links to other sites. We are not responsible for the privacy practices or policies of those sites.
Contacting Market 2 All about Privacy
If you have any questions about our privacy statement, the information we have collected from you online, the practices of this website, or you wish to access or correct the personal information we hold about you, please contact us:
Market 2 All
PO Box 29, 410A 1st Avenue
Ladysmith, B.C. V9G 1A1
In the case of access and correction requests, please provide as much detail as you can about the particular information you seek, in order to help us locate it. We will comply with any applicable legal requirements to provide reasons if we deny any request for access or correction, or to make a requested note of your desired correction with the information.
We take your privacy concerns seriously. Where you express any concerns that we have interfered with your privacy, we will respond to let you know who will be handling your matter and when you can expect a further response.