What is the cost of asking questions?

How can you avoid fees when you have a “simple” or “quick” question?

One of the things that often creates unnecessary friction between clients and technical contractors is the cost versus value of advice asked for and received.

For example, a client might ask what seems like a quick question and then later be asked to pay $250 for advice that was far more involved than a quick question.

This can sting a bit; especially when the advice is “don’t do it” or the advice is not used, as the question was a theoretical one.

Equally troublesome though, is when we as contractors are asked to build a website and we find that there was something that could have been done differently and saved some fees. The problem is that it is too late to fix it and the reason it is too late might be that the client was afraid of a fee and did not ask the “quick question”.

So how do we solve this dilemma of “do ask the question but don’t like the fee” or “don’t ask the question but miss the valuable advice”?

Lunch & Learn

Bakery

Paul Mycroft
Paul Mycroft

Let us introduce the “LUNCH & LEARN PROGRAM”. Here is how it works.

  • We are almost always available for a 30-minute lunch every day that we are in the office.
  • We have access to a conference room with TV so can easily work on the “big screen” or around the table.
  • We provide a FREE sandwich from Ladysmith’s famous Old Town Bakery – you just select what you like below.
  • You provide your own drink.
  • If we don’t actually write our suggestions or recommendations into a report or other paperwork, then it is FREE advice.
  • The catch is that free advice is often worth what you pay for it.
  • However, if it is good advice you might decide it would be best to proceed and we can do good valuable chargeable work for you.
  • If it is a dead-end question you can leave it as such, we don’t do any further work on it and you’ll have had a delicious sandwich from the Bakery.

Types of Questions

  • How much is a domain name?
  • Where is the best place to buy web and email hosting?
  • How much is a website?
  • How do I start email marketing?
  • How do I add an image to WordPress? How about a page or post?
  • How can I rank my website higher in Google?
  • How do I use Adobe Photoshop or Illustrator?
  • Can I buy that muscle car I’ve always wanted? (we threw that one in for free)

We can also travel so if it’s outside of our local town, Ladysmith, that might also incur a travel fee. After all, we can’t be expected to drive to Victoria for a free lunch. 😉

Disclaimer: we may not be able to answer every question but we will try. If we can’t, we’ll let you know.